Job Description

Overview

This position is on-site in our Royal Caribbean Headquarters, Miami 1050.

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Overview

The core function of this role is to assist all scheduling specialists and entertainment activities casting specialists and senior specialists with necessary database and document retention for all front of house Entertainment activities scheduling positions 1800+. This position is critical in allowing the schedulers to be able to curate teams by taking the administrative duties from them to build the perfect demographic and complex shipboard teams.

Responsibilities

• Responsible for updating and projecting the shipboard management such as Adventure Ocean Manager, Assistant Adventure Ocean Manager, Traveling Adventure Ocean Manager, Sports Manager, Traveling Sports Manager, Sports Supervisor, Lead, Sports Staff iFLY and Traveling iFLY Trainer in E1 (JD Edwards) and assisting with staff projections when needed.
• Have an understanding and access to TMS (Technical Management System) for Entertainment Activities Positions for projection and contract offers.
• Cover the scheduling and casting team duties when needed (vacation, extended time off, weekend or holiday coverage).
• Responsible for booking all manager handover cabins through the EMS (Entertainment Management System) and/or ECC cabin request.
• Be the point of contact for mass email influx of fleet communication via the Entertainment Activities Scheduling inbox and distribute inquiries to pertinent schedulers.
• Enter necessary Fleet Visitor Requests for incoming shipboard Adventure Ocean Managers and Sports Managers (including Traveling Managers) via the FVR system.
• Support with FVR needs for vendor and shoreside Youth, Family & Sports teams.
• Submit travel requests via Crew Travel for manager flights/hotel and facilitate flight requests via Concur for Youth and Sports vendors without Concur access.
• Create and update Standard Operating Procedures (SOPs) and SQM for the Youth, Family and Sports team, and update SQM in the system.
• Assist Youth, Family and Sports team with Homeport, SharePoint updates for Youth & Sports pages as needed.
• Set up new vendor accounts for the Youth, Family & Sports Team via the APEX system.
• Collaborate with and support schedulers: Specialist, Entertainment Scheduler Youth, Specialist, Ent Scheduler Sports, Senior Specialist, Ent Act Casting & Recruitment and Specialist, Ent Activities Casting & Recruitment.
• Compile staffing level reports and submissions as needed (e.g., Kronos reporting, par level reports, seasonal par level requests, par level increase requests, newbuild or revite par level adjustments).
• Attend recruitment and job-sourcing fairs at colleges and HR events to attract talent for all 480 front-of-house teams as needed to support the Ent Activities Casting and Recruitment team.

Performs other duties as required. This job description does not state or imply that these are the only duties to be performed. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education

• Bachelors degree in business administration or related field from an accredited college or university preferred.
• Two or more years of experience in one or more of the following: workforce planning, scheduling, recruitment, operations and/or logistics services preferred.
• Casting and recruitment experience desirable.
• Excellent interpersonal and communication skills with the ability to multitask and problem solve.
• Proficient written and verbal communication skills.
• Computer skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Teams, OneDrive, SharePoint, Smartsheet, TMS - Technical Management System, internal scheduling tools, E1, and more.

Financial Responsibilities

Participates in development and oversight of the annual recruiting budget (480 Employee Education).

Working Conditions

The work environment is described as typical for this role and may involve office work, travel between offices, and potential shipboard or offsite locations. A high noise level is possible when visiting shipboard or offsite locations.

EEO Statement

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment based on race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and its subsidiaries prohibit and will not tolerate discrimination or harassment.

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